1p0Hbh-0002kf-3R-D Thank you for contacting Fiskars/Gerber. This is an auto response email confirming we have received your contact. Please read all instructions listed below. If you have not included an image of the tool or your mailing address, please reply to this email with the missing information. We request a picture of your actual tool (not a web stock photo) to confirm the model. However, due to unprecedented volumes, we ask for your patience as our processing time has increased to a 3 to 4 week time frame. An email will be sent to you when your replacement part or item has shipped For your reference, your claim has been saved in our system using the case number below. Case Number: 01100806 Please do not dispose of your tool until your claim has been processed. Sincerely, Fiskars Brands, Inc 7800 Discovery Drive Middleton, WI 53562 www.fiskars.com www.gerbergear.com Ref Code: ref:_00D301HMdw._5005Y2KVugm:ref