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Thanks for your email, this is a receipt confirmation.

We've received your support request, and someone from our team will be in touch soon. 

To get a faster answer, we'd appreciate that you could follow these steps: 

- Is your request warranty related? We'll need: 
  1. Pictures or videos of the damaged product. 
  2. Name of the shop where you bought the product and purchase ticket if available. 
  3. Here you will be able to check our warranty terms: https://www.flybikes.com/warranties

- Do you need assistance with your order (changes, cancellation, shipping info)? We'll need:
  1. Number of the order. 
  2. Explanation of the issue. 

- Do you need technical support or advice? We'll need:
  1. Explanation of the issue. 
  2. Pictures will help. 

Please, keep in mind that questions regarding technical issues or advices may take a little longer to answer.

Thank you very much!

Best regards,

Flybikes Team